I believe that most organisations would benefit by extending themselves into new territory every now and then. For cultural institutions there is, arguably, an expectation that they do so more responsively (or perhaps only more regularly) than other types of businesses. Think of the massive public appetite for new visitor experiences. Certainly in a highly pressured economic climate, it makes sense to be as nimble as possible. For those whose revenue streams are less secure (e.g. relying on public money or grants), it makes sense to diversify towards commercial activity over which there is some control.
At Whanganui Regional Museum we’ve been looking at new ways to leverage off the institution’s huge collection by creating merchandising that’s directly based on objects. Enter our new Christmas card range. We’ve taken two approaches with them. The first, pictured at right, is to use items from the collection to make tongue-in-cheek retro cards based on objects from the early to mid 20th century. The 1950s fruit cake mix box and 1970s plastic sandals are two of my favourites, reflecting both the era and the typical Kiwi summer’s activities.
The other type of card are reproductions of real Christmas cards out of our collection from the end of the 19th century and a bit beyond. They have, naturally, a completely different look: little kittens play with children and Christmas crackers amid winter flowers, all in antique colours that hold up surprisingly well.
I think that both of these cards work aesthetically and if I saw them in a shop I might send either as Christmas cards myself. But what sets a museum bookshop apart from a normal retail outlet is its connection to the objects that visitors might have seen. The authenticity of the real objects is core to the museum experience and visitors react far less strongly to imitations or images.
We decided on the slightly unorthodox plan of bringing the objects used in the cards to the shop itself, so people could see first hand the relationship merchandise and the heritage on which it was based. From the feedback we’ve been getting, it’s been a good strategy, and the cards are selling well.
Since then, I’ve been looking at clever museum merchandise. Here’s one of my favourites, from the Hamburg Dungeon (although based on the concept of the place, rather than objects – I’m not sure if the Hamburg Dungeon even has a collection).
It’s also hard to pass up product from the surreal, iconic Museum of Jurassic Technology in Culver City, California. At the risk of doing it an injustice, I’ll simply past the product description from the web page.
This handcrafted, Sterling silver locket comes with a set of five tiny photos commemorating one of the Museum’s exhibits. A swiveling bail allows the contents to be viewed through the glass domes on either side. The frame of the locket features a delicate scalloped edge, and is completed by an 18″ Sterling silver wheat chain. Please choose the set of accompanying photographs. “Dogs of the Soviet Space Program” features portraits of the brave canines who where launched into orbit. The “Microminitaures” set features various works by Hagop Sandaldjian, Al Richards, and others from the Museum’s collection.
Books, of course, are museums’ stock and trade. Whanganui Regional Museum has the extremely lovely Te Ara Tapu published for us by Random House. But I’d like to focus briefly on Monanisms published by the Museum of Old and New Art in Hobart, Australia. From the book’s co-author and museum’s founder, David Walsh:
“…The most important forces behind me and this museum stem from my dark side. That being said, here are the lies you have to be told…”
The book was written by David Walsh and Elizabeth Mead, with Jane Clark and others. “Not all art wank.”
A take-home messages that is emerging for me are those of relevance, authenticity and a respectful sense of humour. I think, as museums continue their inexorable march towards being run as businesses we (the industry) will continue to develop museum merchandising that stretches the boundaries of what’s possible and provide new ways of delighting the museum-going public of remembering their visit.
As a final note, I’d like to thank the team at Whanganui Regional Museum who are constantly on the lookout to find some clever new approach to share with our visitors…































